MAKE Enterprise is a registered import & services company operating in Ethiopia in multiple business sectors. MAKE is licensed by The Federal Democratic Republic of Ethiopia Ministry of Trade and Industry to render import and distribution of customer premises IT equipment & facilities and to be engaged in installation and maintenance works of Computer networks, Telecommunication Networks and terminal equipment including PABX systems. Moreover, MAKE is also registered as IT Consultancy Firm to render IT consultancy service ranging from Project Inception to Closure.
Our Service model is geared from best practice, and it is too dynamic as per the need of the customer. We strongly believe that Service model needs to understand its dynamics and structure. In the service model, it is important to consider the key service elements and its interactions. The service structure is the service assets particularly required to deliver the service and the patterns configured for them.The service dynamics include the activities, coordination, flow of resources and interactions happening between the service provider and the customer. For example, the customer service model needs to develop a clear method to resolve customer complaints and decide how and with whom complaints will be handled and resolve.
IT consultancy is one of our major expert area. we render our consultancy service as per ITIL & ISO 20000 Standards. Our PM consultancy is categorized under this section.
Besides the importation of IT equipment & products, we also develop custom application based on opensources. Wordpress; Joomla, Drupal, Moodle , OJS are some of the open source coered under our service scope. .